UNICUS INDUSTRIES CLOTHING BRAND REFUND POLICY

Thank you for choosing Unicus Industries for your clothing needs. We strive to provide you with high-quality products, and we want to ensure your satisfaction with every purchase. Please read our refund policy carefully to understand the terms and conditions.

1. RETURN REQUEST

You have 3 days from the date of receiving your order to initiate a return request.
To initiate a return, please contact our customer service team at unicusindustries@gmail.com with your order number and a brief description of the reason for the return.

2. UNBOXING VIDEO REQUIREMENT:

To process your return request, we require an unboxing video as proof of any defects or damages to the product. Please ensure that the video clearly shows the condition of the item and any defects you are reporting.

3. SIZE CHANGE OR PRODUCT RETURN

Size exchanges and product returns will be fulfilled after we arrange a paid courier to pick up the item(s) from your location. You are responsible for packaging the item securely for return. Please include all original tags and packaging.
Once we receive the returned item(s) and verify their condition, we will proceed with the size exchange or initiate the refund process.

4. COURIER ARRANGEMENT

We will coordinate with our courier service to arrange a pick-up of the item(s) for return. The cost of the courier service for the return will be covered by Unicus Industries.

5. SHIPPING FOR EXCHANGED PRODUCT

  • Size Issues: If the size of the item you ordered doesn’t fit as expected, we offer exchanges to ensure you get the right fit.
    Please initiate the exchange process within 3 days of receiving your order.
  • The item must be in its original condition, unworn, unwashed, and with all tags attached.
    Contact our customer service team at unicusindustries@gmail.com to request an exchange. Provide your order details and the desired size for the exchange.
  • Once we receive your request and verify the eligibility of the item for exchange, we’ll provide instructions for returning the original item and shipping the new size to you.
  • Exchanges are subject to availability. If the desired size is not available, we’ll offer you the option of a refund or a different item of equal value.
  • Different Color Received: If you receive a product in a different colour than what you ordered, we apologize for the error and will gladly exchange it for the correct colour.
  • Contact our customer service team immediately upon discovering the discrepancy.
  • Provide clear details about the colour you received and the colour you ordered.
  • Once we verify the error, we’ll provide instructions for returning the item and shipping the correct colour to you.
  • If the correct colour is not available, we’ll offer you the option of a refund or a different item of equal value.
  • For both size issues and different colour exchanges, please contact our customer service team at unicusindustries@gmail.com. We’re committed to ensuring your satisfaction and will assist you throughout the exchange process.

6. REFUND PROCESS

At Unicus Industries, we stand behind the quality of our products. If you encounter any issues with your order, we’re here to make it right. Below, you’ll find our refund policy for

specific scenarios:
  • Damaged Product: If you receive a damaged product, please accept our sincere apologies for any inconvenience caused. We strive to ensure that all items are packaged securely to prevent damage during transit, but occasionally accidents happen.
  • Here’s how we handle damaged product refunds: Please contact our customer service team within 3 days of receiving your order to report the damage.
  • Provide detailed information about the damage and, if possible, include photographs for our records.
  • Upon verification, we’ll offer you the option of a replacement product or a full refund, including any shipping charges.
  • Refunds will be processed via the original payment method used for the purchase within 7 – 10 days.
  • Different Product Received: We understand the frustration of receiving a product different from what you ordered. If you find yourself in this situation, rest assured that we’ll swiftly address the issue. Here’s how we handle refunds for receiving a different product:Contact our customer service team immediately upon discovering the discrepancy in your order.
  • Provide clear details about the product you received and the product you ordered.

Once we verify the error, we’ll offer you the option of receiving the correct product or a full refund, including any shipping charges.
Refunds will be issued via the original payment method used for the purchase.
For both damaged and different product refunds, please contact our customer service team at unicusindustries@gmail.com. We’re committed to ensuring your satisfaction and will work diligently to resolve any issues you may encounter with your order.

7. CONDITIONS FOR RETURN

Items must be in their original condition, unworn, unwashed, and with all tags attached.
We reserve the right to refuse returns that do not meet these conditions.

8. CONTACT INFORMATION:

For any questions or concerns regarding returns, please contact our customer service team at unicusindustries@gmail.com
By making a purchase with Unicus Industries, you acknowledge and agree to abide by our refund policy. We appreciate your understanding and cooperation.
Thank you for choosing Unicus Industries. Your trust and satisfaction mean everything to us, and we appreciate the opportunity to serve you. Sincerely, Unicus Industries Customer Service Team Once we receive your request and verify the eligibility of the item for exchange, we’ll provide instructions for returning the original item and shipping the new size to you.